Where is your shop?
The Sweet Side is an online shop, so we are located conveniently on your computer! We operate out of a commercial kitchen in Spruce Grove and deliver orders out from there.
Can I pick up my order?
Because we are a kitchen and not a storefront, we do not always have someone available at the location for pick ups. With the extra cost associated with having someone there just for a pick up, we are not able to waive a delivery fee in favour of pick up. If you are coming from out of the delivery area, we will work out a meeting time and location for delivery that is convenient for you.
How much notice do you need?
Because we make all of our orders custom, we require 48 hours notice for orders. There are times when we are able to accommodate last-minute orders (less than 48 hours), so feel free to give us a call and inquire whether this is a possibility. Orders including printed chocolates require 4 days notice. Orders that require refund due to insufficient time allowed will be subject to an administrative fee.
Can I request a specific delivery time?
What if no one is home when the delivery arrives?
I want to send something as a surprise. Why do I have to provide the recipient’s phone number?
I would like a delivery to an area not indicated on the Delivery Zones Map. Is this possible?
Do you make gluten-free items?
In order to be certified gluten-free, a kitchen space needs to be completely free from any trace of gluten. Because we use flour in our kitchen on a daily basis, we do not make anything that is considered gluten-free. Our only item that does not physically contain gluten is the custom printed chocolates.
Do you make dairy-free, sugar-free, or nut-free items?
All of our items contain dairy and sugar. Peanuts and other nuts are used in our kitchen, but we are able to do some risk-assessment with clients to find out how severe an allergy is and whether our products will work for them. If you need an order to be nut-free, please let us know. In this case we will ensure that every tool and surface is sanitized before making your order, and store your product safely away before any nuts are brought out into the kitchen.